Customer Service Skills Opens Doors in Your Job Search
If you bypass all how-to articles about customer service because your current/future/dream job isn’t “in” customer service, stop right there.
It’s true not everyone works the front counter or receptionist desk or answers the telephone, but that doesn’t mean all other positions are void of customer service aspects.
Regardless of the title or job responsibilities, nearly every job involves some element of customer service.
“The intern serves the entry-level guy who answers to a supervisor who reports to a director. And the directors report to the president who serves the board of directors or stockholders. Sure, the titles of those jobs evolve, but the game stays the same. There’s no way you can get around customer service, and business couldn’t exist without it,” says Seth J. Carr.
Because having a team of employees well-versed in the “whys” and “ways” of customer service is crucial to businesses across the board, job seekers who excel in customer service-related characteristics will rise to the top of the candidate pool.
What customer service skills will serve you well in any job? A concerted effort in these specific areas will set you apart from the average job seeker.
- The commitment to value and appreciate people
Who enjoys being treated like a number? Umm, that would be no one. People everywhere expect and deserve to be treated with respect and given personalized attention. Don’t opt for false enthusiasm which is much easier to spot than a counterfeit twenty-dollar bill. And those “magic words” your mom and your kindergarten teacher insisted you use? Make them a regular part of your everyday vocabulary.
- The willingness to admit to and resolve mistakes
When handling complaints, whether the errors were yours personally or involved the company in general, it always pays to take responsibility and offer to resolve the situation. Do not resort to the “blame game.” Issue a sincere apology and immediately resolve the issue. Everyone has goofed at some point, and most people will appreciate a genuine effort to make things right.
- An awareness of body language is key
Many people are unaware of frequent or even “pet” gestures or expressions that have become a normal part of their persona. Ask a close friend or family member to point out looks, motions or posture that could have a negative connotation. Consider recording yourself during a conversation to get a feel for the other person’s view of you.
One particularly difficult emotion to mask is boredom. To appear genuinely interested in a long, drawn-out exchange can be quite a challenge, yet very much worth the effort. A sincere smile, eye contact, the occasional, meaningful head nod—each of these gestures will not only convey interest, but they will also help to keep you engaged.
- Be a man or woman of your word
Who hasn’t been promised the moon by a smooth-talking customer service type only to receive absolutely nothing that he/she promised? Whether to end the encounter quickly or to appear to be more helpful than was the reality, the result is the same. The customer who walks away (or hangs up) relieved a resolution has been reached, will be furious later when the “dropped ball” is discovered. Shortcuts and false promises cheat the customer out of a deserved positive outcome. Lazy customer service always equals bad customer service.
- Treat co-workers the same as you would a valued employee
It’s no surprise the Gallup organization has found a “direct correlation between employee and customer satisfaction.” When co-workers treat each other with respect and kindness and are willing to lend a helping hand, it’s easy to see how that behavior would translate into an atmosphere of treating the consumer in the same manner. It’s difficult to be surrounded by an every-man-for-himself environment and yet maintain a high level of positive customer interaction. Employees who argue amongst themselves are much more likely to engage in disputes with customers.
The first step in being the customer-service oriented employee every business wants to hire is an understanding of the role customer service plays in the business world. And then, with a concentrated effort, anyone can improve their people interaction skills.
B Loehr Staffing is always seeking candidates with exceptional customer service skills as we strive to meet the staffing needs in the Greater St. Louis area. As our employee, we will put your people interaction skills to use in a career that fits your lifestyle needs. Contact one of our staffing specialists today.