Engagement on the job is huge. Companies with engaged employees outperform those without by up to 202 percent.
Furthermore, Gallup research found well-established connections between employee engagement and these nine key performance metrics:
- Customer ratings
- Turnover (for both high- and low-turnover organizations)
- Safety incidents
- Shrinkage (theft)
- Patient safety incidences
- Quality (defects)
And get this. Engagement has a greater impact on an employee’s well-being than even vacation time or flexible hours.
What can you do to keep the flames of engagement burning? Frankly, there’s quite a lot management can do to encourage an atmosphere of engagement across the entire company.
- Be a person of integrity yourself
Saying one thing and doing the opposite is the perfect tactic for shutting down engagement. If the boss/manager/owner doesn’t care, “why should I care” will quickly become the unspoken company mantra.
Be fair and honest. Refrain from making snap judgments or decisions. Respect your employees. Be quick to take responsibility for errors or mistakes, offering a sincere apology and an effective resolution.
- Empower your employees
Ensure each employee has what he/she needs to be a success on the job. It’s tempting to assume all the ducks are in a row—training, equipment, procedural know-how, basic and detailed instructions, a clear understanding of the job responsibilities as well as a grasp of the chain of command—for each person to thrive. But despite the best efforts, slip-ups happen. A step or two gets bypassed and the new guy is left without the needed resources to excel. Early, frequent check-ins can catch the blunders and fill in the gaps.
- Build on employees’ strengths
Rather than focus on improving an area of weakness, emphasizing strong points is a natural boost to job engagement. And people who actively use their strengths every day are six times more likely to be engaged on the job.
- Utilize incentives
Some folks simply like a challenge while others just need the push an incentive provides. Either way, incentives are an effective way to boost not only engagement but productivity and teamwork as well.
Targets, in general, encourage hard work. And when met goals are recognized and rewarded, it demonstrates an appreciation from the top for a job well done.
- Communicate, communicate, communicate
Consistent communication is key to maintaining a high level of engagement. Regular department meetings are one way to keep everyone on the same page. But one-on-one connections between employee and manager/supervisor, whether they occur in person, over the phone, or electronically, lead to higher levels of engagement. In fact, a combination of means seems to be the most effective.
Communication is, of course, a two-way street. An employee must be able to reach a manager and feel confident his/her calls will be returned promptly.
Make every effort to achieve a high level of engagement amongst your employees and then reap the benefits of a more productive, happier workforce.
When you contract with B. Loehr Staffing to meet your fluctuating staffing needs, your energies can then be focused on maintaining an engaged, effective workforce. Let us do the “legwork” involved in keeping your company optimally staffed so you can focus on operating the business. Contact our staffing specialists today.