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Expand Your Mind

Good, Better, Best Part 1:  Choosing the Best Candidate

October 27, 2016

It’s incredible, in both a good and bad way. No less than five highly qualified candidates have risen to the top in the search to fill a key position within your organization. And you find yourself with the unenviable task…

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Engaging at Work

October 20, 2016

On a scale of one to five, how engaged are you in your job? If that number’s less than you’d like, you’re not alone. In 2015, only 32 percent of U.S. workers felt engaged in their current job. The reasons…

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5 Tips for Achieving Employee Engagement

October 13, 2016

Engagement on the job is huge. Companies with engaged employees outperform those without by up to 202 percent. Furthermore,  Gallup research found well-established connections between employee engagement and these nine key performance metrics: Customer ratings Profitability Productivity Turnover (for both…

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Customer Service Skills Opens Doors in Your Job Search

October 10, 2016

Customer Service Skills Opens Doors in Your Job Search If you bypass all how-to articles about customer service because your current/future/dream job isn’t “in” customer service, stop right there. It’s true not everyone works the front counter or receptionist desk…

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Why Customer Service Always Matters

October 10, 2016

Anywhere you go, if you ask folks to share a time they experienced poor customer service, the stories will flow like the Mississippi River. Not only are such experiences all too common, but they tend to stick in a person’s…

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The Benefits of Hiring the Candidates with Disabilities      

October 6, 2016

Of course, it’s the right thing to do. To consider a candidate based on his/her ability to do the tasks, which a particular job requires, rather than to discount him/her as a potential employee based on disability. While some accommodations…

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